JVdh
Jacques Van den heever
1 reviews | Active since Dec 2015
18 Apr 2016, 09:51
No feedback
I am trying to cancel a line. I have phoned the call centre and was informed I needed to send a notice to the stocst mailbox. Since then I have tried to get conformation that it was received and the document are in order. There is no way to contact the cancellation department and nobody knows if they will do anything with a notice sent. I think this is how Telkom keeps customers because it is impossible to cancel any services.
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Telkom's replyOfficial
18 Apr 2016, 10:14Hello jalovdh,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM224628
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM224628
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply18 Apr 2016, 10:14
Official
Hello jalovdh,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM224628
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM224628
Regards
Luleka
Telkom Social Media Team
Best regards,