No feedback!

I attempted to order a migration from my current device over to the new Galaxy S7 deal. Firstly, no Telkom store seems ro know what this means. Finally, a lady at rhe Telkom Mobile store in Canal Walk was able to assist. She let me do the application and advised rhat I would receive feedback by Monday, 14/03. I have until date not received any feedback. Seeing that absolutely no Telkom Mobile store numbers work and Telkom Direct stores never answer, I called the contact centre (081180) who advised me that they have not received any application!!! I want this phone because it comes with a Gear VR headset if you take an S7 before 20 March. Thanks to Telkom and your pathetic service, I will not be able to claim the free device because even if I apply again, your disgusting service will result in me missing the deadline.