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On 18 February 2016 I did the online application for a Mobile phone. And on 3 March someone phoned me back and said they must do a credit check and when it is complete they will phone me back to give me the feedback if the credit check was approved or not and if my contract is complete. But on 5 March a payment went of my bank account, so I went to Telkom in Worcester to listen if they can see a contract on my ID number, but they said there is no contract on my ID. So on 7 March I talked to a online agent who also said there is no contract on my ID and I must phone the number 10213, I did and no answer. So how must I know if I got the contract or not because I cannot get any agent to help me. And I paid for a Mobile phone I don't even have or know if I have a contract with Telkom.