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I made an order for a new mobile contract with Telkom on 21/02/16.A Sales lady called me on 22/02/16 to confirm and finalize the process of the contract. She then advised me that the contract will be sent to back office for processing . She also advised that they will not deliver if a debit order was unsuccessful on my account and that back order will determine if my contract was approved or not.That was the last I heard from her and Telkom. <br> Frustrations<br> - No one called me back to inform me if my contract was approved or denied.<br> - Had to hold for 30 minutes to get through to sales department 25/02/16<br> - Was told they would only call me back when they have a way bill/order no.<br> - They debited my account , after I had made a request that , should my contract be approved can the please let me know so I can make funds available<br> - Went to the Telkom store in rosebank , they could not help me as they don't have access to sales online info<br> - Why must I go out of my way to contact Telkom in order to do business with them<br> - Sales dept told me they were going to call later today and that I will get the phone by Monday<br> <br> FYI<br> If You don't deliver by Monday, I want my money back. Keep your phone.