CG
CLAUDINE G

1 reviews | Active since Nov 2011

04 Feb 2016, 08:59

NO FEEDBACK

REF: SM171466 - I have had an unfulfilled request since last year 2015. I have logged complaints, made numerous calls to TELKOM, logged complaints on HELLO PETER but still my request is not finalised.<br> Ilhaam has made promises that this has been escalated but I have since not heard anything from anyone.<br> WHAT DO I HAVE TO DO ???? This is sooo frustrating... They just don't want to do what they suppose to. TELKOM IS ABSOLUTELY REFUSING TO FINALISE MY REQUEST. THEY SHOW YOU THAT IF THEY DON'T WANT TO DO SOMETHING THEY JUST WILL NOT DO IT !!!! I HAD RENOVATIONS DONE AT MY HOME & I ENDED UP INCONVENIENCING MY NEIGHBOUR BECAUSE THE CABLE LINES WAS TOO SHORT TO RUN FROM THE POLE OVER MY HOUSE TO MY NEIGHBOR. THE TECHNICIAN DID COME OUT AND ADVISED THAT HE WAS UNABLE TO DO ANYTHING UNTIL THE RENOVATIONS WAS COMPLETED. ONCE THE RENOVATIONS WAS COMPLETED. I CONTACTED TELKOM - AFTER NUMEROUS ATTEMPT SOMEONE CAME OUT AND ADVISED US THAT IT WAS A 2 MAN JOB - THIS TECHNICIAN THEN CLOSED THE REQUEST ON HIS SIDE EVEN THOUGH NOTHING WAS DONE - AFTER MORE NUMEROUS CALLS ANOTHER GUY CAME OUT - I SPOKE TO HIS \SUPERVISOR\" WHO PROMISED TO ESCALATE. ITS PATHETIC !!!!!!"

0
Replies (2)
Telkom
Telkom's reply04 Feb 2016, 09:43
Official
Hello lekkerjy,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM196614

Regards
Luleka
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply04 Feb 2016, 09:43
Official
Hello lekkerjy,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM196614

Regards
Luleka
Telkom Social Media Team

Best regards,