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was offered an upgrade on wifi router at home. be notified within 48 hours. been a week. phone 10210 thyroid can't help. They transfer me to ales and cut me off after holding for 10 min. If I phone 10213 I hold for 20 min no response at all. How do I follow up on a service offered that I must pay for if they cannot give me an answer. call Centre people mumble when they answer and are not helpful. Their response I do land line. yes i know that but I cannot get thru on other numbers so try assist more. four days of constant phoning and no end in sight. cannot keep calling from work and airtime used up...Please help