no feedback!!!

I reported my telkom line on 02/01/2016 via sms line.<br> i made 5 calls to callcentre (10210), I spoke to 5 different persons (including teamleaders).<br> Every callcentre agent promised that problem is been escalated to technical department and that I can expect a call from techical department where they will make an appointment to come and test line.<br> until now, 13 days later without any telkom service, no one bothered to phone and made an appointment, to add further to my dissappointment I needed to hear that call centre agent 1 to 3 did not even escalated problem. Call 4 been escalated to teamleader with promises to call me back (did not happen!!!!!)<br> call 5 ended up in PE's call centre?????<br> What else must I do to get a simple landline fixed???<br> <br>