No Feedback

I app**** for the Smart Broadband Wireless Uncapped Internet that is on promotion with the first 50 customers receiving a reduced rate on 3 December. Via email I was notified that my bid was successful and received a ticket number. Ticket Number # ***. According to the email a agent would to contact me. After not having heard back from anyone I decided to call the sales division for home products. I followed the voice prompts to be put through to the right division and I waited patiently on the phone for 30 minutes listening to ear shrilling music and promotions until my work schedule couldn't allow it any longer and I had to put the phone down. <br> <br> How is it that a with a time-sensitive first come first served promotion running, no feedback is given days after an application and one is expected to wait in excess of 30 minutes or perhaps indefinitely to have someone answer a phone to provide assistance. Since this is an online promotion for the reduced rate I can't even attempt going in to my local Telkom Store.<br> <br> This is very disappointing service from a reputable company!