No feedback

Thomas from Menlyn Telkom store... customer service isn't important is it?<br> <br> I went to Menlyn on Thursday afternoon , paid my account and enquired about upgrading my line to a 10MB line.<br> <br> Thomas was assisting me in looking if my area can support 10mb. which strangely enough, should be a complaint in itself, ,my neighbours literally a walk away can have a 10mb line but I'm limited to 2mb?<br> <br> With this being so strange, Thomas loads a message or what ever the protocol is to see if they can extend the 10mb line to my address and then says he will get back to me the next day because he will definitely have feedback the next morning for me.<br> <br> So NO feedback , which makes no sense because I'm trying to pay you even more money on a monthly basis.<br> <br> Re-capture my residential address because its incorrect _( don't know if Thomas actually did this) and get back to me please, I need this line ASAP.