No Feedback

Hi. I have placed an order for an installation of ADSL and Phone Line on 23 OCtober 2015. Technician came out on Friday 20 November 2015 to do the installation. He could not do the installation as there are no Telkom cables linked to my house. The Cable team is responsible for this advised the technician. There are cables in the complex that can run to my house so dont see any issues with doing the installation soonest.. I called the call centre with some luck where they answered within 5 minutes but there systems were slow. Fine eventually the system was up and running and could not advice me when a technician will come out to do the line installation. All i require is when will the line be installed, an sms or something to advise when the installation will be complete which not even the call center agent can tell me. If the call center agent does not know. Thus i wonder who knows when my installation will be done. Even when requesting input fro telkom helpline chat service each consultant gives me a different story. I am requesting feedback soonest as i feel this could take months to do my installation which i want to avoid.