HE
Henry E

1 reviews | Active since Nov 2015

25 Nov 2015, 11:51

No Feedback

Tried to order the SmartBroadband Uncapped Wireless online on 2 occasions.<br> <br> I supp**** all my details both times as requested and have had no feedback regarding my order.<br> <br> After the first attempt I tried calling the sales department (10213) following all prompts just to be told that I am at the wrong department. My details were taken down and I was told that I will receive a call from the correct person within an hour. No call has been received to date.<br> <br> 24 hours later I tried phoning again (10231). This time I asked if I can have the correct number for the department handling the sales of the SmartBroadband Uncapped Wireless orders. they gave me number 081180.<br> <br> Dialing 081180 they just point me back to 10231.<br> A ***orker had a Telkom app on his phone and said if I type in my ID it should be able to tell me what my order status is. No orders found.<br> <br> So now I have app**** online again. 6 hours later and still no callback or SMS.<br> <br> Still patiently waiting, not going to dial again and waste my time.

0
Replies (1)
Telkom
Telkom's reply25 Nov 2015, 15:11
Official
Hello HenryEx,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM171416

Regards
Luleka
Telkom Social Media Team