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We've been at our current premises for over 3 years and have various reference numbers from Telkom regarding our slow internet. Telkom confirmed that the Adsl problem is area related on the exchange effecting all numbers starting with 01149***XX. They cannot give an estimated time as they say the exchange needs to be replaced or upgraded (they worked on the cables last year but that did not resolve the problem). Our network fault is ref no: 371ARK290115 apparently this is the only reason why our internet is terribly slow and that our phones does not work the way they should and even if we decide to change service providers the same problem will persist. Our previous ref 371ARK220914 they said that it would take 415 days from 22 September to be resolved it has now been longer than that and we are still battling.