No Feedback!!!

I placed an order on the 5th of August for a landline , I actually wanted a landline and adsl line - though Telkom informed me that they cant do it that way , even though they offer this as a packaged service?? I then ordered a landline. I called them regularly and consistently get different answers , least week I was told they are ready to install and then today I was told they are investigating. No one can explain what is being investigated. Can I please just get a straight answer! Is this really so difficult to do?