No feedback!!

I wrote on hellopeter.com about ordering an Iphone last week, an agent called to tell me that my issue has been escalated to the people responsible and feedback will follow soon. Untill now i am still waiting, so i decided to visit Telkom Direct store, they discovered that my order was only processed the day i reported the issue here on Hellopeter.com although i was already charged for the order a week before, so i wonder if one needs to push them everytime for them to notice you?? I am already worried about the Contract i am going to have with them if this is how they treat thier customers. Telkom please do something about this, else cancel my order if possible!