No Feedback

2 weeks ago I visited Bayside Mall's branch to upgrade our package due to our contract coming to an end. After communicating with a representative we were given limited options. Once we chose our preferred option we were informed there was no stock (mobile phones), the agent said they will contact us once stock is received. 2 weeks later and no feedback. Tried calling the branch but only get voicemail, I left messages but no one has gotten back to us. Can you seriously understand this. A telecommunications giant does not have a phone number of a branch you dealt with. That's telkom for you.