cM
cynthia M
1 reviews | Active since Mar 2014
02 Mar 2015, 08:32
No feedback
Since Wednesday I had NO SERVICE!!! On the 25th of February 2015 they deducted R698.00 on my Account but I am still disconnected, I spoke to Sandiswa and she promised to call me back as well as Karabo.<br> <br> I send 2 emails to Juanita Khoza and 8ta social media no response. I cant make or receive calls and they advised that I should do a sim swap went to Telkom in Hatfield they were offline from Wednesday, the other Telkom outlet in Hatfield they said \ I should contact the Call centre and the call centre refers me to the branch.<br> <br> I went to Menlyn on Friday done a sim swap but the problem still persist. I spend so much money on this phone.<br> Can you please arrange for the phone to be collected and cancel my contract refund my money that was debited this month
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Telkom's replyOfficial
03 Mar 2015, 10:31Hello gopelong,
Thank you for your post.
As per out telephonic conversation.
Kindly be advised that we are currently investigating your issue and we will revert back to you with feedback.
Your reference number is SM92467.
We sincerely apologise for the inconvenience caused.
Should you have any further queries, please e-mail us at ***.
Regards
Tebogo Mongale
Telkom Social Media Team
Thank you for your post.
As per out telephonic conversation.
Kindly be advised that we are currently investigating your issue and we will revert back to you with feedback.
Your reference number is SM92467.
We sincerely apologise for the inconvenience caused.
Should you have any further queries, please e-mail us at ***.
Regards
Tebogo Mongale
Telkom Social Media Team
Best regards,
Telkom's reply03 Mar 2015, 10:31
Official
Hello gopelong,
Thank you for your post.
As per out telephonic conversation.
Kindly be advised that we are currently investigating your issue and we will revert back to you with feedback.
Your reference number is SM92467.
We sincerely apologise for the inconvenience caused.
Should you have any further queries, please e-mail us at ***.
Regards
Tebogo Mongale
Telkom Social Media Team
Thank you for your post.
As per out telephonic conversation.
Kindly be advised that we are currently investigating your issue and we will revert back to you with feedback.
Your reference number is SM92467.
We sincerely apologise for the inconvenience caused.
Should you have any further queries, please e-mail us at ***.
Regards
Tebogo Mongale
Telkom Social Media Team
Best regards,