No feedback

I app**** for my existing telkom line to be migrated to smart office advanced and at the same time i app**** for a cell contract. Pauline was very friendly and professional and promised to email me the reference no. The application took place on Monday and to date i have not received the email with the reference no. I have received multiple calls from other telkom agents who sounded confused about my application and this in turns leaves me baffled. What is going on? Has the app been done? what is the progress? what is the reference no and who do i get feedback from?<br> <br>