ME
Melissa E
1 reviews | Active since Jul 2013
04 Jul 2018, 13:00
No feedback
I cancelled my Telkom line in March 18 and Telkom actually cancelled my cellphone number at the beginning of April 18 contrary to what they were supposed to do, and I struggled for 3 weeks after that to get back my number so that I could port it to Vodacom. Now my account is STILL being debited by Telkom and I am still receiving invoices. I have spoken to Telkom customer service on NUMEROUS occasions, without any positive response!! Customer service agent (Pakiso Nomsa) promised on 1 June 18 that a manger will call me back - still waiting. Extremely bad service and bad faith business ethics by Telkom.
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Replies (4)
Telkom's replyOfficial
12 Jul 2018, 10:54Good morning Melissa
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply12 Jul 2018, 10:54
Official
Good morning Melissa
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
ME
Melissa E's updateReviewer Update
16 Jul 2018, 12:01Hi Jawaad - unfortunately no one has gotten back to me yet and on Saturday over R400 was deducted from my account again - after Telkom cancelled my line in beginning of April. This is not acceptable. No one is actually sorting out this problem and seems that only lip service is being paid by Telkom. This is a nightmare. I will just have to instruct my bank not to allow Telkom to take money from my account!!
ME
Melissa E's update16 Jul 2018, 12:01
Reviewer Update
Hi Jawaad - unfortunately no one has gotten back to me yet and on Saturday over R400 was deducted from my account again - after Telkom cancelled my line in beginning of April. This is not acceptable. No one is actually sorting out this problem and seems that only lip service is being paid by Telkom. This is a nightmare. I will just have to instruct my bank not to allow Telkom to take money from my account!!
ME
Melissa E's updateReviewer Update
23 Jul 2018, 15:27Still no response from anyone!! I received an e-mail stating that "Your case no ********** 7 is resolved", yet NO ONE has contacted me and this is most definitely NOT sorted out!!?? How is this right Telkom???
ME
Melissa E's update23 Jul 2018, 15:27
Reviewer Update
Still no response from anyone!! I received an e-mail stating that "Your case no ********** 7 is resolved", yet NO ONE has contacted me and this is most definitely NOT sorted out!!?? How is this right Telkom???
ME
Melissa E's updateReviewer Update
23 Jul 2018, 15:28Feedback please Telkom!!!
ME
Melissa E's update23 Jul 2018, 15:28
Reviewer Update
Feedback please Telkom!!!