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The network in my area has deterioated so badly in the last three weeks that my calls are either dropped regularly (1 out of every 3) or I am unable to hear the person on the line. Internet access has dropped from 6mbs to 2mbps. I reported this on 30 Jan ref ********** 1. A technician was sent and spent 3 hours at my premises. He gave me a reference ********** to enquire on the progress. To date I have not had any response from Telkom. I called Telkom on numerous occasions the agents have no idea what their own reference numbers mean. The only response I get is "We sent your request to the relevant department and there is nothing I can do". Now fourteen days later I have a non-performing telephone service and no response from Telkom. Extremely disappointed and frustrated ... where does one go from here?