NO Feedback

Telkom website says you can chat with an agent online. It does not specify if you have mobile or fixed services. I chatted with Nthabiseng Millicent Mabogoane on 31 January 2018 who was very helpful, but could not assist me further and then logged a case ********** 6 and said I should get feedback within 72 working hours. I now tried to chat online again with a Takondwa Sithole, who now tells me that I must call 10217 because he cannot access my Fixed Mobile Convergence profile. Telkom's website said I can chat online to resolve my issue, but Takondwa says I must call 10217. When I call 10217 then they send me to the residential call centre when I am their then they send me back to business call centre 10217. My problem is, I have a FreeMe bundle and I can WhatsApp but I cannot make or receive phone calls and I am still within my fair usage policy according to the *188# message. Please help me resolve this as my FreeMe is expiring 9/2/2018 and I could not make use of the calls as Telkom advertises. Contact me on ********** 075