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Thank you for the response, but yet again it show that the telkom staff does not care. No one has gotten back to me beside via hello Peter. after speaking to another telkom consultant on the 8 January 2018 to query the progress of the matter the consultant just told me that they will make a note and forward my query and someone will call me.....Lol no one called. On the 23 January 2018 a debit order tried to go off my account and as I was under the impression that my contract is done/cancelled, i received a sms for a debit order and because their was no funds in my account i have a unpaid charge. I called in again on the 23 January 2018 to query this and was told that I had to complete a cancellation document which was not mentioned to me when I spoke to the previous consultants. I finally got to speak to a team leader by the name of Mariam Mopedi and was told that this is my fault that the contact was not cancelled, yeh right because the consultant did not mention the document which needed to be completed and this after I told them that I will not pay the R249 as I want this thing cancelled. I've asked the team leader so if the consultants do not do their jobs properly then the clients have to pay for their stupidity. After refusing to admit this she finally did and has the nerve to tell me that telkom will not take responsability and reimburse me which is utter nonsense. I was aslo advised by the team leader that the document will be sent to me to complete and will receive a call from her manager before 5pm today. I'll wait to see this. I have noticed that their is a number of people that has been getting this **** service from telkom so it's not only me which means their is a very big issue on the side of telkom when it comes to service. Telkom needs to pull up their socks or they will loose a lot of clients. Hope to hear from you soon