1 reviews | Active since Feb 2013
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Fault ***, Escalation ********** Internet unbearably slow, only getting 1.2Mbps download on 4Mbps home unlimited. Multiple, intermittent timeouts when pinging telkom.co.za Have logged a few incidents with Telkom for this. Unfortunately Telkom keeps closing the incidents with no resolution/feedback to me. Technician has been onsite and reported: line, my equipment ok. Line able to support 10Mbps (SNR, Attenation). Problem is oversubscribed DSLAM at Telkom exchange.
204CWK011117 Intermittent Connectivity Open Wed Nov 01 10:44:03 SAST 2017 12CWK311017 Slow Access Closed Tue Oct 31 07:21:15 SAST 2017 93AWK121017 Slow Access Closed Thu Oct 12 14:06:42 SAST 2017
What do I have to do for service?
Good day Dean,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day Dean,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi Dean,
Please advise if anyone has gotten back to you about your line fault. It is still linked to a Network Fault. I have escalated to matter (ESCALATION LOGGED SUCCESSFULLY - REF NO : 19129) for an ETR and feedback asap, thanx.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi Dean,
Please advise if anyone has gotten back to you about your line fault. It is still linked to a Network Fault. I have escalated to matter (ESCALATION LOGGED SUCCESSFULLY - REF NO : 19129) for an ETR and feedback asap, thanx.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,