rC
rudo C
1 reviews | Active since Sept 2012
12 Sept 2017, 19:52
NO FEEDBACK
I have been a Telkom client for more than 5 years. I went in to renew my contract a couple weeks ago. Everything was approved and I was told my phone would be available within a few days as they were out of stock at the Somerset West Branch. I have gone in at least 4 times since that and every time no one knows what's happening and i am constantly told to check again later or promised a call. The amount of time and money I have wasted on this issue is ridiculous. How is this even possible that you can send a client from pillar to post with literally zero results???
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Replies (4)0
Replies (4)
Telkom's replyOfficial
14 Sept 2017, 11:50Hello Dodonya
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply14 Sept 2017, 11:50
Official
Hello Dodonya
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
rC
rudo C's updateReviewer Update
18 Sept 2017, 13:37No one has contacted me yet and no response from Telkom. This is ridiculous and frustrating.
rC
rudo C's update18 Sept 2017, 13:37
Reviewer Update
No one has contacted me yet and no response from Telkom. This is ridiculous and frustrating.
rC
rudo C's updateReviewer Update
28 Sept 2017, 13:26The frustration from all of this is just insane. The phone I want is available on your website but more than 5 weeks later, I still have nothing? Why do you guys do this to loyal customers?
I AM SO FRUSTRATED WITH YOUR SERVICE!!!
rC
rudo C's update28 Sept 2017, 13:26
Reviewer Update
The frustration from all of this is just insane. The phone I want is available on your website but more than 5 weeks later, I still have nothing? Why do you guys do this to loyal customers?
I AM SO FRUSTRATED WITH YOUR SERVICE!!!
Telkom's replyOfficial
09 Oct 2017, 09:23Hi Dodonya,
Thank you for your post.we do apologize for the delayed response and the inconvenience caused.
Please note that your query has been escalated to the Somerset West Branch store and feedback has been request for further assistance.
Regards
Portia
Telkom Social Media Team.
Best regards,
Telkom's reply09 Oct 2017, 09:23
Official
Hi Dodonya,
Thank you for your post.we do apologize for the delayed response and the inconvenience caused.
Please note that your query has been escalated to the Somerset West Branch store and feedback has been request for further assistance.
Regards
Portia
Telkom Social Media Team.
Best regards,