No feedback

I called Telkom to inform them that my pay date is changing and they should move the debit order, of which they did not for two months. they debited my account, caused a default, reversed the amount, included interest and debited it again. This then resulted in my Telkom account to accumulate to over R4000.00 I received a message that I should immediately pay the money of which i paid a R1500.00 without a reference as they said they will be sending the account to legal. I went to the Telkom shop in Menlyn Shopping center 14 days after the payment was made and the lady told me that it takes 10 days to reflect that is why I will not be able to see the amount. I tried to explain that it will not show as I did not put a reference number, but showed her my bank statement and that it was done 14 days ago, but she said I should wait until the Monday. I waited and Telkom still could not see the amount on the statement and I went back to the store in Menlyn when the other lady assisted in logging a call with the information I provided of which they said it will take another 11 days. After 11 days, no feedback was received, which I then followed up on and they referred me to the Absa collections department and they lady there said I should send her the payment of which I did. I then received a message stating the case is resolved, but still no amount is refunded to my account, they are still debiting for the services but the lines are cut off since July and the lady at Telkom said they will not debit my account again as the lines is not connected. The account has now rolled over to R6000, no refund no feedback, I have to call every time and still don't get any feedback.