No feed back or solution to problem

Yet again I submit a report for the same company being Telkom Mobile. On a daily basis I the customer have to call the call centre or the different individuals that work there to find out what's the progress of the ongoing case. To me this is totally unacceptable!!! Is it so hard to get a straight response from someone????? I have been sent from pillar to post speaking to numerous individuals who then put me on hold only to have the call dropped. Management at telkom hide behind closed doors and have no clue as to how customers are treated. They let a bunch of brainless people handle customers. On every occasion I was told that someone would be looking into my problem but it's always that I get called in the morning and told I will be called before the close of business. Which never gets done. Is there management at telkom??? Does telkom value their everyday customers?????? Pathetic is all that I can say! Team leaders and so called supervisors at telkom have not clue how to deal or interact with customers. If there are any managers at telkom who care enough my contact details are as follows *** . Let's see if your' ll have half a brain to deal with a customer!!