no feed back on fault

After numerous calls to Telkom, regarding our Geographical region. And supplying us with i Static IP Adrress, we still do not get ANY help what so ever from telkom. We are playing online PS3 games, We do not get into lobbys and keep lagging. We reported our problem, for our Geo Region shows we are situated in Limpopo, then Pretoria, then Durban. Well after 5 days of battling, we eventually got a IP Adrress from telkom, but according to the IP adrress we are in Pretoria. We are living in the EASTERN CAPE!!!! I spoke to a operator and he told us that he will get in contact with us in 72 hours, its been a week....I phoned them last night, the lady said that see will see to my problem, that they will contact me early Wednesday, 13 January 2016 and will cc me in on a email she logged. Still no reply!!!!! I get billed for a Static IP adrress that is a no use.