No feed back- no Service

I really cannot wait for my contract to end with Telkom, till to this date no one advised me as to how far is my case going, they billed me for their mistake and it it is really not fair i had been struggling to cancell their unlimited spend limit that i never authorise untill yesterday one of the call centre assisted me everyone is been telling me month end since july and now they billed me more for august they will always tell you they escalted the matter to accounts department but you get no feedback as to what is happening and obviously if you do not pay their extra charge they will list you with credit bureau which i am avoiding. i am fedup with TELKOM i thought they do their things differently but no. i will rather purchase cash than taking contract, telkom amend their clients contract as they like knowing some of their package do not have sms reply how were they expecting me to reply and say if you do not reply NO they will allocate the extra unlimited spend that i dont want. this is very sad how they market themselve by putting people in unnecessary debts. THIS IS VERY WRONG I AM VERY UNHAPPY WITH TELKOM I REALLY CANNOT WAIT AND THEY BETTER REFUND ME MY MONEY.