No feed back

Telkom, have a look at your Facebook page. It's riddled with complaints. Why do you keep promising feedback and escalations, yet nothing ever happens? I expect this level of service from the government, not from you, a service provider that also needs its customers to survive financially.<br> <br> And here we sit, 11 days without wifi. Ref 416CRK190316. What false promises are going to be made this time?