No Fault Resolution time

<p>I logged a fault on 28/11/2016 - 189CRK281116 - no feedback on this. I escalated the query - 925100 - dont know why because an escalation takes 3 days for it to even be assigned to a technician - whats the point?? We run a business from home and have had no landline or wifi! resolution time sucks. telkom as a service provide sucks!!!. you call and get the same answer - they are working on it. unable to provide a resolution time. we better be charged pro-rata for this month - for all the downtime!!</p>