no external distribution point (DP)

A Telkom fibre address relocation in Waterfall 3, Durban was extended because no external distribution point (DP) was available.

Support has confirmed that a build reference cannot be created or escalated via call-centre channels.

I am therefore lodging a formal complaint for infrastructure delay and requesting: • Service manager review • Confirmation that a network capacity build has been logged • Feedback on expected planning timelines

This service has been unavailable despite a successful technician visit.