NO EXPLANATION BUT R1400 PENALTY FEE CHARGED!!!

IT'S BEEN A MONTH SINCE I GOT AN INVOICE WITH MIGRATION PENALTY AND ADMIN FEES. THE CHARGED HAVE NOW BEEN SETTLED AGAINST MY ACCOUNT WITHOUT ANY EXPLANATION!!! MIND YOU THESE FEES ARE BEING CHARGED FOR A MISTAKE THAT TELKOM COMMITTED AND NOT MY SELF.<br> <br> AFTER TWO PROMISES THAT I WOULD GET A CALL I MISSED TWO CALLS FROM THE CALL CENTRE AND THERE HASN'T BEEN AN ATTEMPT TO CONTACT ME SINCE THEN! TELKOM HAS MY CONTACT DETAILS, EMAIL ME IF YOU CAN'T GET AHOLD OF ME VIA TELEPHONE OR CELLPHONE.<br> <br> I NEED AN EXPLANATION AND REFUND FOR THIS BECAUSE THIS IS AN ERROR THAT OCCURRED ON THE TELKOM SIDE. CALL CENTRE AGENT REGISTERED MY UNDER THE WRONG CONTRACT AND AFTER MONTHS TRYING TO RESOLVE IT THEY PUT ME ON THE RIGHT CONTRACT AFTER I COMPLAINED ON HELLOPETER BUT THEREAFTER I WAS CHARGED MIGRATION FEES!<br> <br> THIS IS OUTRAGEOUS!