No existent communication
<p>I have now tried in vain for the past TWO months to get a settlement quote as I am immigrating overseas and Telkom are just PATHETIC!!!</p> <p>After being passed from pillar to post and even going into the store (on advice from the call centre) and still not getting any assistance, I then took to Twitter.</p> <p>To my delight they responded - but that was short lived.</p> <p>I now have a reference number for my cancellation but WEEKS later - still awaiting a response on the cancellation.</p> <p> </p> <p>It is NOT OKAY to have this type of service. This is shocking.</p> <p>If I don't hear back I will block any future debit orders and Telkom can sort out the rest.</p> <p> </p> <p>Shocking!!!!!!!!!!!!!!!!!!!!!!!</p>
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Replies (4)
Telkom's replyOfficial
25 May 2017, 11:02Hi marco-dos-santos
Thank you for making contact with us
The response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply25 May 2017, 11:02
Official
Hi marco-dos-santos
Thank you for making contact with us
The response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
's updateReviewer Update
30 May 2017, 08:14Hi Luleka,
I still do not have ANY feedback on my cancellation request???????
I am immigrating THIS WEEKEND and if this is not resolved by then I will simply block any future debit orders as I have now struggled for over a month to get this resolved.
SHOCKING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
's update30 May 2017, 08:14
Reviewer Update
Hi Luleka,
I still do not have ANY feedback on my cancellation request???????
I am immigrating THIS WEEKEND and if this is not resolved by then I will simply block any future debit orders as I have now struggled for over a month to get this resolved.
SHOCKING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
's updateReviewer Update
01 Jun 2017, 08:10STILL WAITING FOR TELKOM TO GET BACK TO ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
's update01 Jun 2017, 08:10
Reviewer Update
STILL WAITING FOR TELKOM TO GET BACK TO ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Telkom's replyOfficial
02 Jun 2017, 15:38Good Day
Hope the correspondence finds you well. Please send us an e-mail to *** , subject Settlement Letter AI*** . Include the related account details .
We sincerely apologize for the delay experienced
Regards
Social Media Team
Best regards,
Telkom's reply02 Jun 2017, 15:38
Official
Good Day
Hope the correspondence finds you well. Please send us an e-mail to *** , subject Settlement Letter AI*** . Include the related account details .
We sincerely apologize for the delay experienced
Regards
Social Media Team
Best regards,