No end to problem

After 5 months, at last (largely due to my posting on Hellopeter), the prescribed debt was removed from my husbands name and we received a letter confirming that he owes Telkom zero. We then returned to Menlyn branch filled in another mobile application and handed in all relevant documentation including the letter from Telkom.<br> It was therefore a great surprise that we then (2 weeks later) where told his application was declined due to \credit rating\"....really!?<br> The interesting part of this is that he is registered with Transunion Experion and Compuscan to receive notification when credit checks are done - NO credit checks have been done by Telkom and if they had done the checks his credit scores are all VeryGood to Excellent. Transunion report drawn this morning gives him a score of 825. We are active in staying informed on our scores. We want proof from Telkom that they did an updated credit check and we also want to know what the specific problem (if any) they have with his scores. This mobile application (made at Menyn Telkom) needs to be looked at and we are requesting a proper evaluation and feedback.<br> "