No end in sight with faulty ADSL

I know by posting this, Telkom will still do sweet blow nothing about my problem but at least I got to say it in the open. Someone from Telkom social media might response by saying something like they have forwarded it to the right department but nobody from any departmnet will fix it or even bother to call back<br> <br> By posting my complaint here at HelloPeter means nothing for Telkom because they will still not fix my ADSL because I have post it here. <br> <br> In short, lightning hit my line on 25 January. As of this morning, 9 February still no ADSL.<br> At least I know by now that a card needs to be replace at the exchange, but this is where the fun starts. Nobody can tell me when that will happen and even if it is going. <br> 10210 is only there to report your fault and that's it. They can't give the customer any feedback on when the problem will be sorted out. 10210 can \escalate"your problem to whatever department"