No Emails no Business - two weeks in a row...

Please Telkom fix my emails, I reported my emails not coming in, I can send but can't receive, they told me that my email doesn't exist since 2013... but I never had problems, I spoke to 17 consultants and Chris Govender helped me set up my email again, I received emails for only 2 days last week and now it is off again, I can send but can't receive also the same on the do messaging. I am working with the mines and time is bad... clients complain saying we ignore them. I spoke to 3 consultants this morning. I can't go on like this anymore.....