No email, no help from telkom

I decided to upgrade my adsl capped line to fibre with telkom. On Monday 21 August I changed my mind and cancelled my order thinking that all was fine. At 3.3pm on that day my telkom email was cancelled and despite speaking to numerous call centre agents, sending sms, emails, tweets, Facebook messenger, going into a telkom shop, nothing has been done about it. The technical people say it's sales departments fault, the twitter team say their is no fault. The people in the shop say it's not their problem. I don't know what to do now. No email for more than a week now