No Email account

I have recently had my laptop ****** and on purchasing a new one, I have tried to restore my email account which I have had for the past eight years. On the first attempt, I was given my username and password which did not work. On the second day I was told that my account had been cancelled a year ago (strange as I have been using this account daily up until my laptop was ****** a month ago). On the third attempt I was told that if I want my account re activated, I will have to pay a double subscription (for the ADSL account) or pay for a stand alone mail box. I am aware that I live in Africa, but surely there must be someone at Telkom with at least half a brain that can resolve this issue,