No effort to fix landline fault Telkom created

After working on the lines in the area (fiber roll-out in area) my landline phone and ADSL stopped working. I've logged a fault request (Ref# ********** 1) immediately and Telkom agent said someone will come and fix asap. I phoned again 5 days later only to be told they can't tell me when the guy will attend but will asked to be quick, now a week later still no technician to come and fix an error Telkom created - not even a phone call. I need this connection for my work and depend on it - as a loyal customer I would have thought they care more.