No effective management of Telkom

Like other South Africans, I have no choice but to have Telkom involved somewhere along the line in my DSL and phone service. <br> In june last year after hitting my data cap twice I was advised to add a 10GB bundle to my package. I did this and boy were they fast in adding this to my bill! The problem is that the password and user name I was given did not, nor has it ever, worked. Even the technical department could not get it working, I was billed for this up to December but never refunded despite being told this had been \escalated"(A secret Telkom phrase meaning 'now go away...')<br> Seeing as there was no other way to get more data I placed an order 4 months ago to go to uncapped data. I have now spent more than 9 hours on their 10210 line and spoken to 5 different operators and in spite of their issuing order numbers (3 of which now show no record on their system at all!!)- I have still not got my upgrade. Mr Maseko"