NO E-MAILS SINCE 19 DECEMBER 2015

I HAVE BEEN TRYING TO GET THROUGH TO SPEAK TO A CONSULTANT TO REPORT THAT I CANNOT RECEIVE OR SEND ANY E-MAILS SINCE 19 DECEMBER 2015, TO NO AVAIL. I SIT LIKE AN IDIOT ON THE 10210 NUMBER TRYING TO SPEAK TO ANYONE, AND SIMPLY END THE CALL AFTER HOLDING ON FOR 20 MINUTES. THERE ARE SO MANY CLIENTS COMPLAINING ABOUT YOUR CALL CENTRE BUT NOTHING GETS DONE ABOUT IT. THIS IS WHAT HAPPENS WHEN YOU HAVE THE MONOPOLY IN THE MARKET AND THERE IS NO COMPETITION. I AM WRITING THIS REPORT BECAUSE IT SEEMS TO BE THE ONY WAY TO GET ANY RESPONSE.