No DSL service for 12 days

<p>I have a telkom DSL line managed by Afrihost and have had no service on my line for the past 12 days.</p> <p>I have logged a no service fault on the line 12 days ago (53BWK170716) and have recived no feedback, no status update and no eta.</p> <p> </p> <p>I have no idea what to do since every person I speak to at Telkom and Afrihost is unable to assist me.</p>