no dsl service

<p>I've had a fault reported to Telkom since the 27th April 2017, reference number: 237cwk270417</p> <p> </p> <p>Since reporting the fault, false promises have been made, I've been given the wrong information. I've spoken to numerous technical agents from the call centre (none of them know what they're talking about) when requesting for their manager they just got one of their colleagues to take the call and my issue was not escalated as I've asked for. everybody seems to be passing the buck and I still get billed for non-existent service.</p> <p> </p> <p>I called yesterday and was told that the fault was closed with the escalation department, this is after I was told that a technician had been assigned to the fault. Can somebody please look at my fault and give me an accurate update regarding this. I also would like to be reimbursed for all downtime due to the line being down. The service I've received thus far is atrocious. I expected more since being such loyal customer to Telkom. I'm at my wits end and seriously considering switching providers. Hope something will be done asap. </p>