No dsl connection on my line

so on the 29th of Jan, I logged a call with telkom to come fix my line because as they claim, there was a fire in my area and the line got burnt. does it really take 2,3 to a month to fix a line and in this case, it's not cable theft which would have been a better excuse. No when I call I get **** to, Telkom sent me an sms saying that the problem had been fixed but as you have guessed, they ****. what's frustrating is that I have to keep calling them when every time I call, they promise a supervisor will contact me but again, that's a lie because no one ever fallows up and at least let me know what is going on. I hope the lady I spoke to today doesn't get into trouble for this because she's a breath of fresh air for change, she was very professional in dealing with a frustrated customer