No DSL connection for 3 days now!

My ISP is MWEB, and ever since I upgraded from a 4Mbps to 10Mbps line I have been experiencing major performance issues. Actual internet performance measured between 1 and 3 Mbps. I have been dealing with MWEB Tech Support and they have been great. The problem is that Telkom is not responding to the faults that MWEB logged with them. And since Thursday we have NO connecticity, never mind SLOW performance...and the standard response from TELKOM is that it has been escalated. I don't think TELKOM understands a call escalation process. In my opinion, TELKOM must be the worst service provider in this country. Three days without internet, but if we dare to not pay our bill then your service will be suspended! Come on TELKOM, please take your ISP's escalations serious!