No discernible action on previous complaint

Hello Peter Escalation: SM156359 / Account Query<br> <br> Received the below email from Gelza on December 17:<br> <br> Good day Mr Venter<br> <br> Thank you for making contact with us via the Hello Peter platform,<br> <br> We tried contacting you with regards to your Hello Peter post,<br> <br> Please advise if further assistance is still required for the account query or if we may close the post, please respond to this email with feedback.<br> <br> Regards<br> Gezla<br> Telkom Social Media <br> <br> Rep**** with the below on December 17:<br> <br> Hi Gezla<br> <br> I managed to get them to remove that data thing they added, but I'm still stuck on 2MB/s, would you please be able to assist with getting the speed up to 10MB/s?<br> <br> Kind regards<br> <br> Never heard back from anybody, again, just like with the previous request. And the problem is still not resolved.