No different to our government!!!

I took a data deal with Telkom, I called on the 10th of October 2022 to change my account details, was told to make a payment so I have no issues. Come November, they debit the incorrect acc, I call on the 28th of November to dispute and query this. I am given reference numbers and told it's been logged and resolved. To my surprise this issue is still ongoing, I had a debit order bounce due to their incompetence, I am being charged late payment interest and acc rejection as well. I made a payment again on the 5th of December. The worse part is spending 52 minutes on the phone during working hours to resolve an issue that was not your fault.