No Dial Tone and No Repair Timeframe

So all of a sudden at 11:54pm on 27/04/2018 my landline went down, apparently according to Telkom due to a damaged cable in my area (strange thing is all my neighborurs still have dial tones and internet).

I have been in contact with Telkom and no one can give me an estimated time for the fault to be repaired.

I went to the Telkom store in the Pavilion to find out what was happening only to be told that all that could be done was to escalate the fault, this was done on 15/05/2018.

I received a call on 18/05/2018 from Telkom to only to be told they are aware of the fault but can’t give me a timeframe for the fault to be repaired.

I’m not sure if this is normal business practice for Telkom but it is absolutely disgusting service.