No device no answer at 10213
<p>I ordered one of Telkom's deals on line in the middle of February. I went through all the steps and it was approved. Received an SMS saying the deal was approved on 19 February. Today 10 March I still have not received the device. The first debit order has gone off my bank account. I chat to their online consultants and they said they would get someone to phone me back. Nobody phones. I try to chat online again and get told there is nothing they can do I must phone 10213. This afternoon I phoned and I was literaly 1 hour 7 minutes and 39 seconds holding on before I gave up. I am told that I have to speak to 10213 nobody else can or will help me. What am I paying for if I don't have the device or the service and I can't speak to anybody about it. </p>
Good Morning Leon,
Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good Morning Leon,
Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Still nothing, nobody phoned me at all what is going on Telkom ?
Still nothing, nobody phoned me at all what is going on Telkom ?
I have been holding on for 10213 for 18 minutes now again no agent is answering
I have been holding on for 10213 for 18 minutes now again no agent is answering
I am extremely upset as I am not getting any joy out of Telkom. I finally got through to an agent only for him to tell me that the order was never placed and the device has not even been dispatched yet. He is now creating the order for me EVEN THOUGH THE DEBIT ORDER ALREADY WENT OFF A WEEK AGO. How is it possible that I can receive an SMS on 19 Feb saying it is pre-approved, on 01 March the sales agent only phones me back to complete the application, then on 3 March someone else phones me back to confirm it, on 6 March the debit order goes off and now I must find out that the delivery order has not been placed. Even though I have been trying to get hold of Telkom for days and nobody phones back nobody answers the lines.
I am extremely upset as I am not getting any joy out of Telkom. I finally got through to an agent only for him to tell me that the order was never placed and the device has not even been dispatched yet. He is now creating the order for me EVEN THOUGH THE DEBIT ORDER ALREADY WENT OFF A WEEK AGO. How is it possible that I can receive an SMS on 19 Feb saying it is pre-approved, on 01 March the sales agent only phones me back to complete the application, then on 3 March someone else phones me back to confirm it, on 6 March the debit order goes off and now I must find out that the delivery order has not been placed. Even though I have been trying to get hold of Telkom for days and nobody phones back nobody answers the lines.