No delivery/No response

I've app**** for a contact with Telkom and was given a tracking order to view the progress of my application, since then I've tried to log in several times and it gives an error, and I've tried to call telkom numerous times as well, no one seems to work there cause no one answers the call. I was given the direct sales line (10213) which never gets answered. I have sent numerous emails since the 27th November to the sales consultant, rather shocking that she never responds. I resorted to sending an email to Fulfilment, clearly nothing gets fulfilled at Telkom. Shockingly, my ACCOUNT HAS BEEN DEBITED. This level of horrific customer service is really disappointing and I will surely be putting this matter all over social media. I require an urgent response to this matter - tracking code (so it says) LOI ********** 7001 I wish I didn't have an option to even give a star.