No delivery yet account debited

Item: Telkom
Rating: 1
Author: Paresh S

Ordered a laptop on 13 July 2018 via Telkoms website. Approved for the deal and consultant finalised all detailed shortly thereafter. My bank account has been debited for the full first subscription amount yet no delivery as yet - more than a month and a week later.

The call centre agent informed me that the product had been handed over to CourierIt for delivery and gave me a waybill number on 18 August 2018. The courier company cannot confirm if they have been instructed to deliver, as the waybill number does not exist.

Telkom, this is pathetic service and a reflection on the people that you employ. No empathy for customers and blaming everything on your systems, yet your systems seamlessly work when payment is involved.

What do I need to do to finally get the product????

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Replies (1)

Paresh S's updateReviewer Update

27 Aug 2018, 21:43

Hi Igsaan/ Telkom Thank you for your response. I am sure that you will agree that the service is absolutely unacceptable. Over a month to receive a product, yet payments go off promptly. Lying staff to get customers off the phone by providing **** tracking numbers. Whats going on at Telkom? I trust that I will receive the feedback and the product in the next few days.

Paresh S's update27 Aug 2018, 21:43

Reviewer Update